PRIVACY POLICY
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POLÍTICA DE PRIVACIDADE
Soullucy respects the privacy of all your interactions through www.soullucy.com.
This Privacy Policy aims to ensure that you (named "User") are aware of how Soullucy manages all of your collected information.
By registering on the website, the User agrees with the Privacy Policies proposed here. Soullucy reserves the right to change this Privacy Policy at any time, without prior notification, aiming for its constant improvement, with the aim of adapting it to legislative changes and/or those relating to commercial practices.
The User is responsible for checking updates frequently.
DATA COLLECT
With the aim of making the User experience even better, Soullucy can collect some important data to be used in more targeted campaigns.
The registration data provided by the User on our website will be registered and stored in our database in an automated way and without human intervention, so that information that is not necessary to carry out your purchase on the website will not be stored. The use of the CPF is required by law for issuing invoices and shipping purchased goods.
In addition to the data provided, Soullucy may collect browsing data through "cookies". "Cookies" identify the User's interactions with our website, with the main objective of recognizing the User on the next navigation and using the information in advertising campaigns.
Soullucy identifies the IP (Internet Protocol) address of its users and links them to their registration data to increase their security, as, in the event of fraud, it can provide the same to the police and judicial authorities.
The credit card numbers provided by you will be recorded directly in the card administrators' database, so we will not have access to this information. Upon receiving the card details, the administrator will verify the transaction online, at which time they will inform you whether the purchase is approved or not.
USE OF INFORMATION
Product recommendation
Soullucy may collect data through "cookies" and history of purchases made with the aim of making product recommendations more relevant through navigation at various points on the Soullucy website and communications through E-mails and Network Display.
We guarantee not to sell information
Under no circumstances will Soullucy sell User data to third parties.
USER SAFETY
User Cautions
The User must always remain vigilant to protect their information. We recommend that you do not use easy and obvious passwords and never share your password with third parties. When using the website on public machines, it is always important to make sure that your session on the machine has been closed, that is, the user must log out of their login.
It is very important to always use original software and keep it updated, especially antivirus programs, – to avoid the risk of intrusion into machines.
User system crashes
Soullucy is not responsible for purchases that are not made due to problems caused by a downtime in the User's browsing network. The premise for making a purchase is to have a successful internet connection.
Payment data protection
For normal purchases or purchases made through the "Buy with One Click" functionality, the credit card numbers provided by the User will be registered directly in the card administrators' database, so we do not have access to this information. Upon receiving the card data, the administrator will verify the transaction online, at which time it will inform the User whether the purchase has been approved or not. At no time do we store the card's security code – neither the Soullucy website nor the banks.
Boleto fraud
There is the possibility of a User being impacted by a virus installed on the User's machine that can alter the bill's data. Therefore, Soullucy recommends that the User always check the bill details, whether the values match the purchase details, whether the bank code matches the bill code, etc. If in doubt, the user can contact our Customer Service Center. Soullucy is not responsible for fraud situations caused by third parties.